REVO Lighting, Inc.
REVO Lighting, Inc. (“REVO”) products are backed by a limited warranty (“Limited Warranty”) against defects in material and workmanship when used as directed. The terms and conditions for this warranty are outlined below:
TERMS AND CONDITIONS: Within the scope of this Limited Warranty, all REVO products are warranted to meet the performance criteria specified in the written product-specific technical data sheets, available at www.revolighting.com. These products are also warranted to be free from defects in material and workmanship for the duration of the warranty period indicated in these documents. The warranty period commences on the date of product delivery. Please note that this Limited Warranty is applicable exclusively to products purchased from an authorized REVO sales entity. Once installed, the warranty is not transferable to any subsequent owner.
WARRANTY COVERAGE PERIOD: This warranty assumes that the products will be operated for up to twelve (12) hours per day unless otherwise specified and within the electrical and temperature parameters outlined in the product’s technical data sheet, product label, and installation instructions, or operated under normal conditions for that product type. If the products are operated for more than 12 hours per day, the warranty coverage period is adjusted to a maximum of 4,380 operating hours per warranty year. The warranty considers LED arrays in fixtures as inoperative only if 15% or more of the total individual LEDs fail to illuminate. For product finishes, faults are recognized only in the case of substantial deterioration such as blistering, cracking, or peeling, not caused by harsh cleaning agents, exposure to hazardous chemicals, or corrosive environments. Normal fading or chalking of painted finishes over time is not considered a defect.
CLAIM DETERMINATION: REVO, in its sole discretion, determines whether a product is inoperative or faulty, considering the overall performance of the product. If a product is deemed inoperative or faulty due to materials or workmanship defects, and the customer has followed reasonable troubleshooting steps as directed by REVO:
a) Within the first two (2) years of the warranty period, REVO will, at its sole discretion, repair or replace the product or part at no charge. Alternatively, REVO may provide the same or functionally equivalent product or part if the original is no longer available or deemed unrepairable, excluding labor. REVO reserves the right to use similar new, reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty solution process. The repaired or replaced product is warranted for the remaining original warranty period.
b) After more than two (2) years from delivery, in addition to the above remedies, REVO may provide a prorated monetary or product credit (at REVO’s sole discretion) based on the original purchase price and the remaining warranty period. This will be the customer’s exclusive remedy for any REVO product issues.
LIMITATION OF CLAIM: The total remedy for any claim may not exceed the total purchase price of the product. Labor or administration costs are not covered under this Limited Warranty.
PROPER INSTALLATION AND USAGE: This Limited Warranty applies solely to reasonable indoor and outdoor product usage when properly wired and installed by a licensed electrician, following the product’s Installation Instructions, current National Electric Code (NEC), local electrical codes, Underwriters Laboratory, Inc. (UL) standards, and the American National Standards Institute (ANSI) standards. Unauthorized product alterations or installations by non-licensed electricians void the warranty. Failure, loss of performance, or defects resulting from unreasonable product use are not covered.
WARRANTY VOIDANCE: The warranty is void if the product, LED lamp, LED boards, and/or driver are operated under abnormal conditions, including operating outside specified temperature ranges, outside recommended voltage, excessive operating hours, or with dirty or cracked sockets. Use of non-approved third-party controls or power supplies, or using the product outside its intended applications or purposes as specified in REVO’s written data sheets, product labels, and installation instructions, also voids the warranty.
ADDITIONAL WARRANTY COVERAGE OPTIONS:REVO offers the option to purchase extended warranty coverage for added peace of mind. The available options include:
Seven (7) Year Product Repair or Replacement Coverage: Extend your warranty to seven years for product repair or replacement.
Ten (10) Year Product Repair or Replacement Coverage: Further extend your warranty to ten years for product repair or replacement.
Warranty Labor Allowances of Up to $500/fixture: Enhance your warranty by including labor allowances of up to $500 per fixture.
Please note that these additional warranty coverage options may vary depending on the product and must be purchased prior to shipment. They will appear as separate SKUs on all quotation forms and customer invoices, allowing you to customize your warranty coverage according to your specific requirements.
Investing in extended warranty coverage from REVO Lighting ensures that your lighting solutions remain reliable and efficient for years to come. Feel free to contact our customer service team at (866) 933-7736 to explore the available options and select the warranty coverage that best suits your needs.
